FAQ

Frequently Asked Questions (FAQ)

Welcome to the NeelKaj FAQ page. Here you can find answers to common questions about orders, shipping, payments, and returns.

1. What products does NeelKaj sell?

NeelKaj offers a variety of quality products across multiple categories designed to make everyday life easier, more convenient, and more enjoyable.

2. How can I place an order?

Placing an order is simple:

  1. Browse the products on our website.

  2. Click Add to Cart on the item you want.

  3. Go to your cart and click Checkout.

  4. Enter your shipping and payment details.

  5. Confirm your order.

Once your order is placed, you will receive an order confirmation email.

3. What payment methods do you accept?

We accept secure payments through trusted payment gateways such as Razorpay. Available payment methods may include:

  • Credit / Debit Cards

  • UPI

  • Net Banking

  • Other secure payment options available at checkout

4. How long does shipping take?

Orders are usually processed within 1–3 business days after payment confirmation.

Estimated delivery time:

  • Standard Shipping: 5–10 business days

Delivery times may vary depending on your location and courier service.

5. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email that allows you to track the status of your delivery.

6. What is your return policy?

We offer a 7-day return policy from the date of delivery. To be eligible for a return:

  • The item must be unused

  • The item must be in its original packaging

  • You must have proof of purchase

For full details, please review our Return & Refund Policy page.

7. What if I receive a damaged or incorrect product?

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product. We will assist you with a replacement or refund.

8. Can I cancel my order?

Orders can only be cancelled before they are shipped. Once an order has been shipped, it cannot be cancelled but may be eligible for return according to our Return Policy.

9. Is my payment information secure?

Yes. All payments are processed through secure payment gateways. NeelKaj does not store your payment card details on our servers.

10. How can I contact customer support?

If you need assistance, please contact us:

Email: neelkajsupport@gmail.com
Website: https://neelkaj.myshopify.com

Our support team will respond within 24–48 hours.

Thank you for shopping with NeelKaj.