Shipping Policy

Last updated: March 2026

Thank you for shopping at NeelKaj. This Shipping Policy explains how orders are processed and delivered.

Order Processing

All orders are processed within 1-3 business days after payment confirmation.

Orders are not shipped or delivered on weekends or holidays.

Shipping Time

Estimated delivery times:

• Standard Shipping: 5–10 business days

Delivery times may vary depending on your location and courier service.

Shipping Charges

Shipping charges (if applicable) will be calculated and displayed at checkout before you complete your purchase.

We may occasionally offer free shipping promotions.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email to track your package.

Shipping Delays

Shipping delays may occur due to:

• Weather conditions

• Courier service issues

• High order volume

• Customs delays (for international shipping)

We appreciate your patience in such cases.

Incorrect Address

Please ensure that your shipping address is correct when placing your order. We are not responsible for orders delivered to incorrect addresses provided by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 48 hours of delivery.

Contact Us

For shipping questions, contact us at:

Email: neelkajsupport@gmail.com
Website: https://neelkaj.myshopify.com