Refund policy

Return & Refund Policy

Last updated: March 2026

Thank you for shopping at NeelKaj. We want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.

Returns

You have 7 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in the original packaging.

  • The item must have the receipt or proof of purchase.

  • The product must not be damaged by the customer.

If the product does not meet these conditions, the return may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Downloadable software products

  • Personal care or hygiene products

  • Customized or personalized items

  • Items marked as Final Sale / Clearance

Return Process

To start a return, please contact us at:

Email: neelkajsupport@gmail.com

Please include the following information in your email:

  • Order Number

  • Product Name

  • Reason for Return

  • Photo of the product (if damaged or defective)

Once your return request is approved, we will provide instructions on how to send the item back.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Refunds

Once we receive and inspect the returned product, we will notify you about the status of your refund.

If your refund is approved:

  • The refund will be processed to your original payment method.

  • Refunds typically take 5–7 business days to appear in your bank account depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with photos of the product.

We will arrange a replacement or refund as quickly as possible.

Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, please contact us at:

neelkajsupport@gmail.com

Contact Us

If you have any questions about this Return & Refund Policy, you can contact us:

Email: neelkajsupport@gmail.com
Website: https://neelkaj.myshopify.com

Thank you for shopping with NeelKaj.