Multipurpose : Can be used for Cold or Hot therapy, cold therapy can be used for headache, fever, toothache, sprain, bruises, bumps and other sports injuries while hot therapy can be used for muscle pain & spasms, sprain, strain & stiffness etc.
Ease to use : For cold therapy, simply fill with ice cubes and a little water to relieve discomfort. For hot therapy, just add some hot water (not boiling) and apply to the needed areas.
Quality and Safety : Thanks to the leak-proof lock, worry no longer about spilling water out, dripping and wet cloth.
Material : This ice bag is made of waterproof rubberized fabric with a plastic screw cap to securely keep the ice and melt water inside the bag. Bags are made of heavy duty material and are reusable.
Portability : Keep one handy ice bag in your work desk, car and home for grab-and-go comfort from pain. Whether you have headache or aching and soreness from a recent visit to your chiropractor, get the soothing relief from hot or cold therapy right away.
Shipping & Returns Policy
Last updated: March 2026
At NeelKaj, we want you to be completely satisfied with your purchase. Below is everything you need to know about how we ship your items and how to handle returns.
🚚 Shipping Policy
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Please note that orders are not processed or shipped on weekends or public holidays.
Shipping Times
Standard Shipping: 5–10 business days.
Note: Delivery times may vary based on your location and courier service performance.
Tracking Your Order
Once your order is on its way, you will receive a confirmation email containing your tracking number so you can monitor your package’s journey.
Shipping Delays
While we strive for timely delivery, delays may occasionally occur due to weather, high order volume, courier issues, or customs processing. We appreciate your patience.
Important Note on Addresses
Please double-check your shipping address during checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.
↩️ Return & Refund Policy
We offer a 7-day return window from the date of delivery.
Eligibility Criteria
To qualify for a return, your item must meet the following:
Condition: Unused, in the same condition as received, and in original packaging.
Proof: You must provide your receipt or proof of purchase.
Exceptions: We cannot accept returns on gift cards, downloadable software, personal hygiene products, customized items, or "Final Sale" items.
How to Start a Return
If you are not satisfied, please email neelkajsupport@gmail.com with the following:
Order Number
Product Name
Reason for Return
Photo of the product (if damaged/defective)
Return Shipping: Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.
Refunds
Once we receive and inspect your returned item, we will notify you of your refund status. If approved, the refund will be credited to your original payment method. Please allow 5–7 business days for the funds to appear in your account.
Damaged or Incorrect Items
If you received a damaged, defective, or wrong item, please notify us within 48 hours of delivery by emailing us with photos. We will prioritize your replacement or refund.
📧 Need Help?
We’re here to help! If you have any questions, feel free to reach out to us:
Email: neelkajsupport@gmail.com
Website: neelkaj.myshopify.com