SAFE TO USE: stainless steel + food grade silicone food contact material, safe and healthy, no coating, high hardness, scratch and wear resistance, acid and alkaline resistance, corrosion resistance, durability and health which could ensures safety and reliability.
ENJOY YOUR TRIP : This collapsible kettle could save more space in your traveling package, to make your travel more convenient and less burdensome.
DETACHABLE POWER CORD : You can separate power cord from kettle body, more convenient to store and more unimpeded to pour water.
MULTIPLE USES : The kettle is suitable for many occasion, such as travel, business office, outdoor picnic, staying at the hotel, reading leisure, entertainment dinner, sports and fitness It is simple to use and very effective at its intended purpose, sturdy and easy to pour out.
QUICK BOILING : With a 600 watt rating, our portable water heater can boil water quickly in about five minutes, especially if you're in a hurry in the morning.It is simple to use, very effective for its intended purpose, firm and easy to pour out.
Shipping & Returns Policy
Last updated: March 2026
At NeelKaj, we want you to be completely satisfied with your purchase. Below is everything you need to know about how we ship your items and how to handle returns.
🚚 Shipping Policy
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Please note that orders are not processed or shipped on weekends or public holidays.
Shipping Times
Standard Shipping: 5–10 business days.
Note: Delivery times may vary based on your location and courier service performance.
Tracking Your Order
Once your order is on its way, you will receive a confirmation email containing your tracking number so you can monitor your package’s journey.
Shipping Delays
While we strive for timely delivery, delays may occasionally occur due to weather, high order volume, courier issues, or customs processing. We appreciate your patience.
Important Note on Addresses
Please double-check your shipping address during checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.
↩️ Return & Refund Policy
We offer a 7-day return window from the date of delivery.
Eligibility Criteria
To qualify for a return, your item must meet the following:
Condition: Unused, in the same condition as received, and in original packaging.
Proof: You must provide your receipt or proof of purchase.
Exceptions: We cannot accept returns on gift cards, downloadable software, personal hygiene products, customized items, or "Final Sale" items.
How to Start a Return
If you are not satisfied, please email neelkajsupport@gmail.com with the following:
Order Number
Product Name
Reason for Return
Photo of the product (if damaged/defective)
Return Shipping: Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.
Refunds
Once we receive and inspect your returned item, we will notify you of your refund status. If approved, the refund will be credited to your original payment method. Please allow 5–7 business days for the funds to appear in your account.
Damaged or Incorrect Items
If you received a damaged, defective, or wrong item, please notify us within 48 hours of delivery by emailing us with photos. We will prioritize your replacement or refund.
📧 Need Help?
We’re here to help! If you have any questions, feel free to reach out to us:
Email: neelkajsupport@gmail.com
Website: neelkaj.myshopify.com