Remove Dirt with One Swipe: Give your shoes a new life! The textured solution in our shoe cleaning wipes is designed to gently remove dirt & stain from shoes without damaging them & leaving them to look fresh with every use.
Get Your Shoe Grip Back: Not only does it keep your soles dirt and dust free, but also provide instant grip & traction, making them perfect for all athletes. The formula in our traction wipes for basketball enhances grip making it easier for quick moves & better stability.
On-the-Go Cleaning and Traction: Our quick wipes for sneakers come in a compact package, making them easy to carry with you to the basketball court, at the gym, or wherever you go to keep your shoes looking and performing at their best.
For All Shoe Types: Not just for basketball shoes! Our shoe wipes cleaner can be used on your volleyball shoes, pickleball sneakers, boots, heels, and more. Plus, the formula is non-corrosive, making it safe for use on any of your favorite pairs of shoes.
Win Without Slipping: By restoring the grip and cleaning your shoes, our sneaker erasers help to reduce the risk of injury during your game. The formula protects shoes from future slips while providing improved traction for your superior court performance.
Shipping & Returns Policy
Last updated: March 2026
At NeelKaj, we want you to be completely satisfied with your purchase. Below is everything you need to know about how we ship your items and how to handle returns.
🚚 Shipping Policy
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Please note that orders are not processed or shipped on weekends or public holidays.
Shipping Times
Standard Shipping: 5–10 business days.
Note: Delivery times may vary based on your location and courier service performance.
Tracking Your Order
Once your order is on its way, you will receive a confirmation email containing your tracking number so you can monitor your package’s journey.
Shipping Delays
While we strive for timely delivery, delays may occasionally occur due to weather, high order volume, courier issues, or customs processing. We appreciate your patience.
Important Note on Addresses
Please double-check your shipping address during checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.
↩️ Return & Refund Policy
We offer a 7-day return window from the date of delivery.
Eligibility Criteria
To qualify for a return, your item must meet the following:
Condition: Unused, in the same condition as received, and in original packaging.
Proof: You must provide your receipt or proof of purchase.
Exceptions: We cannot accept returns on gift cards, downloadable software, personal hygiene products, customized items, or "Final Sale" items.
How to Start a Return
If you are not satisfied, please email neelkajsupport@gmail.com with the following:
Order Number
Product Name
Reason for Return
Photo of the product (if damaged/defective)
Return Shipping: Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.
Refunds
Once we receive and inspect your returned item, we will notify you of your refund status. If approved, the refund will be credited to your original payment method. Please allow 5–7 business days for the funds to appear in your account.
Damaged or Incorrect Items
If you received a damaged, defective, or wrong item, please notify us within 48 hours of delivery by emailing us with photos. We will prioritize your replacement or refund.
📧 Need Help?
We’re here to help! If you have any questions, feel free to reach out to us:
Email: neelkajsupport@gmail.com
Website: neelkaj.myshopify.com